JETSTAR Group is solidifying its presence in Indonesia with the introduction of another travel shop and its Straight-to-Gate service.
The budget airline group opened its fourth Jetstar Travel Shop in Indonesia in Medan. The first in the city, the retail outlet is located on Jalan Juanda Baru and will begin selling hotels and travel insurance in the coming months, besides air tickets.
Jetstar Asia CEO, Barathan Pasupathi, said customers have the option of transacting in cash at the shop, catering to the needs of Indonesian customers.
“The Jetstar Travel Shop in Medan is another customer initiative that we believe will help our customers to have even easier access to our everyday low fares,” said Pasupathi. “Customers in Medan prefer to book and purchase their tickets through offline booking options as credit card penetration is still relatively low in the city.”
Jetstar Asia operates daily flights between Medan and Singapore.
In the meantime, Jetstar Asia started rolling out its Straight-to-Gate service in Indonesia on August 8.
Following a soft-launch of the service in Jakarta last month, passengers without check-in baggage and visas departing from Surabaya, Medan and Bali can now check-in online, proceed directly to the gate and pay airport tax there.
Straight-to-Gate was launched in Singapore last year followed by Hong Kong, Thailand and Malaysia. Pasupathi said some 45 per cent of Jetstar Asia’s passengers with only carry-on baggage have been eligible for the service since it was first launched.
The Jetstar Group operates 114 weekly flights between the Indonesian ports of Jakarta, Bali (Denpasar), Medan, and Surabaya, as well as international destinations, including Singapore, Perth, Sydney and Melbourne.
Jetstar opens 4th Indonesian retail outlet in Medan