SINGAPORE — Nine hotels were handed awards at a ceremony this afternoon (July 11) in recognition of their efforts to boost employee productivity, which saved a total of 32,500 man-hours a year in the process.
At the Productivity Seminar, organised by the Food, Drinks and Allied Workers Union (FDAWU), the National Trade Union Congress (NTUC) and the Singapore Hotel Association (SHA), Shangri-La Hotel came out tops in the “Productivity Idea” awards with their array of initiatives from implementing iPads at the concierge counter to streamlining kitchen practices.
“With the labour crunch showing no signs of letting up, we realised that productivity gains were no longer an opportunity but a bare necessity. It’s the little things that make a big difference,” added Mr Reto Klauser, Vice-President and General Manager of Shangri-La Hotel Singapore.
Speaking at the event, Mr Yeo Guat Kuang, Assistant Secretary-General of NTUC, said: “Because of globalisation, easy air travel and technological advancements, customers today have a whole range of choices and very high expectations. Singapore is not the only country with top class hotels, a dynamic and service-oriented hospitality industry is therefore an imperative.”
Awards were also handed out to 54 hotel employees — the highest number to date since the awards were launched in 1985 — lauded for outstanding performance in their respective hotels. A recipient of the “Employee of the Year” award, Madam Serene Yuen, a housekeeper in Furuma City Centre appreciated the recognition, saying: “It’s a nice way to acknowledge our efforts, even if good service is a given in hotels, this encourages us to keep at it.”