Gone are the days when hotel concierges had to deal only with standard requests for restaurant recommendations and spa bookings.
The growing number of ultra-wealthy tourists visiting Singapore has meant that the types of requests hotel concierges receive have also grown progressively more outrageous. Think guests wanting an out-of-production toy or insisting on jumping a two-year waiting list for a designer handbag.
According to the Singapore Tourism Board’s fourth-quarter report on the tourism sector’s performance last year, hotels in the luxury tier were the top performers in the hotel industry, posting increases in average room rate, occupancy rate and revenue generated per room, despite all other hotel tiers posting declines.
Ms Evasusanti Abdullah, club manager of The Club at Capella Singapore, says that unusual requests among its hotel’s guests have definitely become more common in recent years.
I want an orang utan for my party
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