singapore hotel: Singapore Airlines apologises for insensitive Facebook posts after MH17 shot ...

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Customers may wish to note that Singapore Airlines flights are not using Ukraine airspace.

— Singapore Airlines (@SingaporeAir) July 17, 2014

“You better come up with a more considerate, diplomatic and a more sensitive status before you lose customers,” said a post by Edwin Lim on Singapore Airlines’ Facebook page. “Very, very inappropriate and disappointing status.”

SIA, Singapore’s best known brand, later also clarified that its flights had been re-routed to alternative paths that were away from Ukrainian airspace after the shooting of MH17.

In a statement on Saturday, a spokesman from the airline said, “We are aware of that our Facebook and Twitter update on Friday morning may have come across as insensitive to some.” The statement added that it had received many requests from customers seeking information about routes for their upcoming flights, however.

Our thoughts are with the passengers and crew of #MH17, and their families @MAS

— Singapore Airlines (@SingaporeAir) July 17, 2014

“We recognise that the information could have been better communicated and we sincerely apologise if it had offended our customers and anyone else in the online community.”

According to Flightradar24, an online flight-tracking service, 66 other carriers flew hundreds of times in the area where MH17 was shot down in the last week.

Malaysia flew there 48 times and Singapore Airlines 75 times. The flight-tracking service also published an image showing a Singapore Airlines flight from Copenhagen to Singapore was about 25 kilometres from MH17 when the Malaysian jet was brought down.

Reuters

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